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Islanda Bentota Sea Food Restaurant
National Holiday Resort, Bentota 80500
Click Here to Get Directions
Click Here to Get Directions
Frequently Asked Questions
Is Islanda Bentota, a Sri Lanka Tourist Board registered restaurant?
Yes, we are a Sri Lanka Tourist Board registered restaurant.
Registration No: SLTDA/SQA/PRO/TR/00531
Is Islanda Bentota Sea Food restaurant available across the Country?
We are currently operating only in Bentota but we might come to your city soon.
Is Islanda Bentota halal?
We use Halal certified fresh produce and food ingredients.
Is ordering at Islanda Bentota secure?
We have an SSL certificate installed on our website which ensures that payments made to us are secure.
What are the modes of placing an order?
Following are the ways in which you can place an order with us.
- You can log on to www.islandabentota.com from your mobile as well.
- Online - Log on to www.islandabentota.com and have fun ordering food!
- You can call us at +94 71 996 6644 (08:00 AM-09:00 PM, Monday-Sunday) and we will be more than happy to assist you in placing your order.
What information is required from my end to submit the order?
We would require the following information from you -
- Recipient's name
- Complete delivery address
- Recipient's phone
- Recipient's email
- Date of delivery
- Time of delivery will be needed in case of products that are delivered by hand
- Sender's name
Do I need to register before placing an order?
No, it is mandatory to register and create an account with us to place an order. But if you create an account, you will be eiligible for offers and discounts in the future orders.
How do I know my order is confirmed?
You will receive an order acceptance phone call immediately after the order placement. Then the confirmation or rejection of the order will be notified through an email with confirmation details.
Navigate to " My Account > Order " section to check the order status.
Navigate to " My Account > Order " section to check the order status.
How can I track my order?
You can track your order from the "Orders" section in the "My Account" page in the website.
How long does it take to deliver my order?
Orders will be delivered to you between 45 minutes – 90 minutes depending on your area and Scheduled Delivery Orders will be delivered according to the time slot you selected.
Can I cancel/replace/refund my order?
If you would like to edit or rethink your purchase, please do so within the first 60 seconds of placing an order by contacting us over the phone or sending an email.
Once the order has been confirmed, it cannot be canceled, refunded, replaced, or returned. *We do not have a refund policy if you refuse the delivery.
Please refer to the "Refund Policy" section in the "Terms & Condition" page for more details.
Once the order has been confirmed, it cannot be canceled, refunded, replaced, or returned. *We do not have a refund policy if you refuse the delivery.
Please refer to the "Refund Policy" section in the "Terms & Condition" page for more details.
Can I get a customized food order?
Sure you can! Call us at Sure you can! Call us at +94 71 996 6644 (08:00 AM-09:00 PM, Monday-Sunday) or write to us at [email protected] and let us know what you want.
I haven’t received my order confirmation email.
The order confirmation email is sent to the email address linked to IslandaBentota immediately after placing an order. Please check your Spam or Junk folder.
Also, Go to your My Account > Orders to see all your orders. In case you don’t see your order placed then the order was not successfully placed.
In case you’re having difficulties placing an order please call us or send an email.
